Terms of Service
Last updated: [EFFECTIVE DATE]
This is a template, not legal advice.
Every bracketed placeholder below (company name, jurisdiction, notice address, effective date, sub-processor list) needs to be filled in, and the whole document needs review by a licensed attorney in your jurisdiction — including EU/UK counsel if you have or expect clients there — before it governs a real customer relationship.
These Terms of Service (“Terms”) govern access to and use of the [PRODUCT NAME] application and related services (the “Service”), operated by [LEGAL COMPANY NAME], a company registered in [JURISDICTION] (“we”, “us”, or “the Company”). By creating an account or using the Service, the business or individual doing so (“you”, “Customer”) agrees to these Terms.
1. The Service
The Service is software for managing a rental business — bookings, inventory, staff, and related operational and financial records — provided on a subscription basis, with each Customer’s data kept in its own database, isolated from every other Customer’s.
2. Accounts and acceptable use
Customer is responsible for the accuracy of information it enters, for the conduct of every user it invites into its account (staff, workers), and for keeping login credentials confidential. Customer must not use the Service to store or process data it has no lawful right to hold, attempt to access another Customer’s data, or interfere with the Service’s operation.
3. Fees and billing
Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law. A failed or declined payment may result in a grace period followed by suspension of access if not resolved — see Section 6.
4. Customer data
Customer retains all rights to the data it enters into the Service, including its own end-customers’ personal data (names, phone numbers, order history). We process that data only to provide the Service, as described in our Privacy Policy and, where applicable, our Data Processing Addendum. Customer may export its data at any time through the Service’s built-in export feature, and may request deletion on termination.
5. Availability and support
We aim to keep the Service available but do not guarantee uninterrupted access. [Insert any SLA/uptime commitment here, or state that none is offered on the current plan tier.] Support is provided via [SUPPORT CHANNEL/EMAIL].
6. Suspension and termination
We may suspend access for non-payment (after a grace period), suspected abuse, or breach of these Terms. Either party may terminate for convenience with [NOTICE PERIOD, e.g. 30 days’] written notice. On termination, Customer’s data remains available for export for [RETENTION PERIOD, e.g. 30 days] before deletion.
7. Warranties and liability
The Service is provided “as is” to the maximum extent permitted by law. [Insert your actual limitation-of-liability and indemnification language here — this varies significantly by jurisdiction and deserves counsel’s input, not a generic template clause.]
8. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified with at least [NOTICE PERIOD] notice before taking effect.
9. Governing law
These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law principles. [Insert dispute resolution / venue clause.]
10. Contact
Questions about these Terms: [CONTACT EMAIL / ADDRESS].